Once registered, you can rest at ease knowing that if anything goes wrong with your KULULU Cargo Liner, within the first 45 days of purchase, Your Money back. Guaranteed!
We also offer a Lifetime warranty that covers all defects in materials and workmanship. You must register for your Lifetime Warranty within 30 days of purchase.
KULULU HAS YOU COVERED!
We strive to make covers that are made with excellence and innovative designs to make travel with your pets as comfortable and safe as possible. We also continually improve our products to make them the absolute best.
We put great emphasis on top quality materials, great workmanship, and the greatest customer care – that’s why they are called the KULULU Customer Care Gurus ; )
If you for any reason have an issue with a KULULU cover, feel free to contact us and we will go above and beyond to make you happy!
LIMITATIONS & EXCLUSIONS
- KULULU Lifetime Warranty does not cover ordinary wear and tear (the natural breakdown of materials over extended time and use).
- KULULU Lifetime Warranty does not cover damage caused by improper use. (For example, the hammock portion is not designed to hold constant weight).
- Due to customs restrictions, orders originating in the US can only be replaced within the US; orders originating outside the U.S. will only be refunded within 45 days of purchase.
- Waterproof coating is warrantied for a period of one year. Tip: Less washing will prolong the waterproof coating.
- All decisions regarding this warranty are at the sole discretion of KULULU.
HOW CAN WE HELP?
If you need any assistance with your KULULU products, please don’t think twice, we are right here to make you happy. Feel free to contact us ANYTIME at info@kululudesign.com and we will prove it : )